1. General Terms and Conditions
(Your statutory customer rights are not affected.)
Definition: Seller means Sambly Sports and the company’s web site email: firstname.lastname@example.org .
These terms and conditions are applicable to the supply of products supplied by the Seller, , to the buyer hereafter referred as the Customer.
Stock Availability Status for existing designs. Product availability and delivery lead time will be confirmed by email with the Sales Order. For Custom design and customer make your own design option seller will notify customer through email or call in case design can’t be delivered due to any reason
All prices are quoted in USD and are inclusive of VAT (as may be prescribed by law from time to time). Shipping cost is also included in the design.
Prices excluding VAT are also quoted in the product pages.
Payments must be made in USD unless otherwise specified, and by one of the following payment methods:
Major credit cards as listed: Visa or MasterCard. .Paypal to be include soon
Bank/Wire Transfer to Sambly Sports can also be made for both B2B and Customized Orders as per customers convinenece. Reach out to us on info@SamblySports.com
Your card is charged when the order is placed.
4. Passing of Property
Goods shall remain the property of Sambly Sports until full payment has been made by the customer, payment has been received and cleared.
5. Passing of Risk
The risk in the goods shall pass to the Customer on delivery.
Our B2B orders and Customized orders delivery date will vary from complexity and quantity of designs. We will convey the timelines to customer through email or messages as per customers convinence. Sambly Sports cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. Orders will be shipped via our shipping partners. Most packages arrive within 5 business days. ,
Currently we are delivery our designs in 3 weeks and customized designs in 5 weeks.
Most preferred shipping partners are DHL, Fedex and TCS.
Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 20 days of order received by customer.
Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
To initiate a product return please reach out to us on email@example.com. We are willing to listen to you for any sort of concern.
RETURNS & EXCHANGES
We hope that you are happy with your purchase. If you would like to return your purchase there are some important steps that you must follow:
1: Contact us via our email firstname.lastname@example.org and await further instructions before sending your item(s) back to us. We are flexible to address your genuine concerns
2: In your email please include your Sales order number, the product you wish to return and whether you would like a refund or replacement.
3: Clothing must be returned with all packaging and tags intact.
4: Hard parts must be returned in original condition.
5: We recommend that you obtain proof of postage when you send your item back to us.
6: Once we have received your returned item we will be in touch to confirm when it has been processed.
Whilst we aim for perfection we know that sometimes that is not achieved. If you find defects in the materials or workmanship of any product then please get in touch with us via email to arrange a repair, replacement or refund. Customer is king.
Here at Adventure Spec Ltd we take the privacy of our customers very seriously and we take great care to safeguard any personal information given to us whether that is on our website or through other means of communication.
This policy provides details and explains how we collect and use customer information and data.
When will we ask for personal details?
We may ask for personal details for the following reasons:
• You have placed an order on our website
• You have signed up to receive our newsletter or communications from us
• You have partnered with Sambly Sports and we need to ship goods to you
• You have created an account on our website in anticipation of placing an order with us
Why do we ask for our customers’ personal data and how do we use it?
The main reason is usually because an order has been placed and we need to process this.
We will retain this personal data captured during the order process for the potential life of the product you have purchased to enable warranty claims and invoice requests to be serviced.
In addition we may ask for your permission to share information with you about technical or useful aspects of our products (e.g. how to fit a particular type of luggage), examples of our product in use (e.g. content from our YouTube channel) or to alert you to products we think might be useful to you or that are being sold at a discounted rate for a limited time.
We will never sell or pass on our customers information and/or data to any third party.
How do we store supporter information securely?
We take great care to prevent the loss or misuse of any of data we hold for our customers. All information kept is held in compliance with the Data Protection Act 1998 and any other legislation that is applicable.
Much of our communication with customers is through Email which is not a fully secured form of communication. We do everything within our powers to keep our systems protected as far as possible, but we are not able to offer any guarantees.
We are unable to make representations about any other websites that may be accessed through links on our own website and our social media channels. These websites are independent from Sambly Sports and we have no influence over the site or how any personal data collected through these sites are kept and used.
How can supporters change their personal details or ask us not to contact them?
The Customer shall respect all license agreements delivered by the copyright owners. We cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
Purchasing a product is the beginning of a long-lasting relationship between us and our customer. And as a customer, you’ll receive nothing but the best service from us. You can contact us for almost anything. Customer is king.
Can I speak to someone on the phone?
Yes email us for this request, call us on given number on our website or drop us a message on WhatsApp. You can reach us on on Facebook and Instagram as well.
Where is the company based?
We have presence in USA, UK and Pakistan.
However, our manufacturing facility is in Sialkot, Pakistan.
Can you tell me if your products will fit?
We have sizing chars to assist you. Additionally, we are open to receive your sizing/fitting details on email if you would like.
Can I suggest an improvement to your gear?
Yes! We are open to feedback to improve and to impress
How do I contact customer service?
Find on our contact us tab. Email, call or text as you prefer.
How Do I Cancel My Order?
Email us within 2 business days of placing the order. Email us in case you go above 2 days mark. We will try to help
Can I Change My Order For A Different Design/Size?
Yes within 1 week of placing order
Is My Payment Method Secure With You?
Yes ! Integrity is everything. We are here to develop a long lasting relationship with our customers